The Best ITSM Tools For Small Businesses

I T Service Management is a tool businesses use to decide how to deliver IT services within their company. Many businesses use help desk software, but ITSM tools have features that make your company run smoothly. ITSM tools benefit many businesses in different ways, but which is the best for your small business?

Samanage

Samanage is designed for small businesses but gives you the ability to build an IT service management system for growing companies too. It enables businesses to gain insight into how to improve their efficiency by monitoring service levels. It has many features including ticketing, automation and risk management.

Cherwell

Businesses can use the ITSM tool benefits to improve the way their company operates with Cherwell. It provides asset management, which tracks processes and enables the company to improve on upgrades. The best part of Cherwell Software is that it has Saas codeless integration, which lets your software upgrade automatically and connect with other applications.

Spiceworks

If you’re unsure about purchasing an ITSM tool, Spiceworks has a trial version which is ad-free. You can build your own interconnected ITSM programme, by downloading individual tools. These include network monitoring, help desk, mobile help desk and inventory. It’s a great option for businesses with third-party apps running, as Spiceworks can use API’s to integrate the system.

What To Look For

It’s important to consider which of the ITSM tools is best for your business, but the best tools include these features:

• Ticketing
• Problem and Incident Management
• Asset management
• License Management
• IT Service Model Ready

Each of the three ITSM tools mentioned previously is perfect for small businesses, so it really depends on which features are most important to you and what ITSM tool benefits your small business and its growing needs.